Return & Refund Policy
We offer a 30 day return policy for unopened packages. We have a very high satisfaction rate with our countless customers. If you are unsatisfied with your purchase, please do not hesitate to contact us and we will do our best to provide an accommodating solution to your discrepancies.
30 day limit from date of purchase.
Payments are returned to the original payment source. We cannot refund orders to other payment methods.
Product Condition & Return Fees:
Items must be returned in unopened packages for a full refund. Unopened items can be returned for a full refund, minus return and original shipping fees. Opened packages with unused items can be returned within the 30 day window for a 60% refund, minus original and return shipping.
We do not guarantee the outcome quality of fence installations as the outcomes of fencing can vary drastically depending on the installer and their level of experience and attention to detail. Many factors can change the lifespan of a fence and its isntallation components. Therefor our product is sold as-is. Any damages or losses caused by The Fence Clamp are not the responsibility of our company. Although these are standard terms for the fencing industry, please keep these details in mind before purchasing.
We do our best to ship in a timely fashion. Occasionally delays can occur, within our control and outside of our control. Our company is not responsible for losses or damages that result for shipment delays.
Refund Contact Info:
Click here to send us an e-mail with your return request.
Payments are due at the time of purchase. We accept Visa, MasterCard, American Express, and PayPal payments. We use PayPal as our payment gateway and do not store or collect your payment information. When you checkout on our website, you will be redirected to PayPal’s website for a secure purchasing experience.
Who we are
Our website address is: https://thefenceclamp.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms will store your submitted information so that we can contact you and follow up regarding your requests.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
This site is linked to Google Analytics. Their terms/conditions apply to users of our site.
Who we share your data with
We do not share your identifying information by choice. We cannot and do not control how other applications may utilize your information.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
This site is protected with a security software that fights hackers and intruders. We do our best to provide quality security, but as a small business, we cannot guarantee flawless operations indefinitely. By using our site, you agree to these terms.